Support

Topping Twirl has not been released. Game instructions on this page describe the current development version and will be updated before release. Game-specific privacy disclosures are being prepared.

Answers to the most common questions about SLG Studio games. Can't find yours? Email support@slgstudio.com.

Progress

Where is my progress saved?

On your device. Our games have no accounts and no game servers, so your levels, coins and settings are saved only on the phone you play on. Progress does not sync between devices.

I'm getting a new phone. Can I keep my progress?

Your progress moves with your phone's own backup or transfer: iCloud Backup or Quick Start on iPhone, Google backup on Android. We can't see or restore your progress ourselves, because it never reaches us.

Will deleting the game delete my progress?

Yes. Deleting the game deletes its saved progress, coins and settings. A Remove Ads purchase is not lost; you can restore it.

Can I play offline?

Yes. You can play without an internet connection. Ads, purchases and restoring purchases need a connection.

Purchases

How do I restore Remove Ads?

1. Make sure you are online and signed in to the same Apple ID or Google account you used to buy it.
2. Open the game and tap Settings → Restore purchases.

Purchases stay with the store they were made in: a purchase on iPhone does not carry over to Android, or the other way round.

"Store not available" or nothing to restore?

Check your internet connection and that you are signed in to the App Store or Google Play, then try again. Still stuck? Email us with the game name, your store (App Store or Google Play) and your order number. You'll find the order number on the store's receipt email (Google Play order numbers start with "GPA."). Never send us a password or card number.

What does Remove Ads remove?

The full-screen ads between levels (and banner ads, in games that show them). Optional reward videos stay available, so you can still choose to watch one for a reward.

How do I get a refund?

Apple and Google handle all payments and refunds. Request one from Apple at reportaproblem.apple.com or from Google on the Google Play refund page.

Ads

Why do I see ads?

Ads keep our games free. You see them at natural breaks, such as between levels, never while you are playing a level. Reward videos are always optional.

I saw an inappropriate ad. What should I do?

Open Settings → Report an ad in the game. It opens your email app with a message that already includes the game, its version and the time of the last ad, so we can find and block it. Add a short description or a screenshot if you can.

Privacy

How do I change my ad and privacy choices?

• In the game: open Settings → Privacy options. This button appears where a consent message applies, such as in the EEA, the UK, Switzerland and some US states.
• On iPhone: tap Settings → Tracking in the game, or go to iOS Settings → Privacy & Security → Tracking.
• On Android: go to Settings → Privacy → Ads (on some devices Settings → Google → Ads) to delete or reset your advertising ID.

Your choices never change how the game plays.

How do I delete my data?

Delete the game to remove everything it saved on your device. To delete ad data, reset or delete your advertising ID, or turn off tracking on iPhone. To delete emails you sent us, write to privacy@slgstudio.com. See Delete your data for every step.

Our Website Privacy Notice covers website visits and emails. Game-specific data disclosures will be provided before release.

Devices and problems

Which devices are supported?

Our games currently need an iPhone with iOS 15 or later, or an Android phone with Android 7.0 or later. Each game's store page lists its exact requirements.

The game crashes or something looks wrong.

1. Update the game and your phone's software to the latest version.
2. Restart your phone.
3. Still happening? Email us with your phone model, its software version and the game version (shown at the bottom of Settings in the game). A screenshot or short video helps a lot.

Contact us

• Support: support@slgstudio.com
• Privacy requests: privacy@slgstudio.com

Write to us in English or Turkish. We read every message and usually reply within a few working days.

SLG Studio, trading as SLG Studio · Cevizli Mah. Zühal Cad. A Ticari Blok Apt. No:46/50 Maltepe İstanbul